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GENESIS
Friday, August 28, 2020
"I ordered a GENESIS system, it took a while but to my surprise when the package arrived I was in a shock. Big, bulky, and heavy wooden box, not that is a problem at all. I followed their precise instructions and youtube video, within 30 minutes I was up and running without a glitch. I'm very pleased about the whole experience, PC quality and without any hesitation, based on my experience with them I strongly recommend this ORIGIN PC business. I give them a 5+ rating."
ALEXEI NICOLOV
Replacing a Worn Part Led to a Better PC
Thursday, August 20, 2020
"My OriginPC is a liquid-cooled motherboard, and I've had the rig for a few years. Kinda unsurprisingly, one of the two pumps in the cooling system failed. (I say "unsurprisingly" because all the commercial liquid cooling systems come with high failure rate pumps). And, that isn't on Origin. They don't make the cooling system. The first thing I noticed was that the radiator (or something near the radiator) was sounding 'unhealthy' during boot. The people at Origin were quick to diagnose the cooling system by having me run a benchmark app (heavy cpu load) and taking note of my CPU package temperature. Sure enough, the liquid coolant system was failing. (All the core temps got hot, fast). I got a replacement liquid coolant system sent to me via 2-day shipping. Origin also sent me my case manual, my motherboard manual, and a 3rd PDF which described how to properly remove the old / broken system. All of these resources turned out to be extremely helpful. I'm very familiar with working on PC's, and replacing parts - but I've never had liquid cooling before - so, in this case, I really relied on their instructions. The actual swap took me about 20 minutes to complete. On boot, I was able to verify that my new cooling was functional (the pump shows up as a sensor on the motherboard info, and I was able to see that it was operational), and the CPU Benchmark test ran ^cool^. Perfect replacement. And I followed all the instructions that they sent over. Easy and smooth. They did offer to take me though the replacement process 'step-by-step' over the phone, but I was confident with the PDFs and watching someone do it on a YouTube link. So, that was 100% successful. Cooling system replaced. Confirmed working. One more little matter: While I was making the swap, I noticed that one of my 3 case fans was rattling. (This is also normal for fans. They wear out, become imbalanced, and start to rattle). Nothing was functionally wrong with the fan - it had the right RPMs, it was just noisy. The guys at Origin didn't even try to sell me anything - they pointed me to a high end fan (magnetic levitation!), and suggested it as a replacement. I bought it immediately (at this point, I trust whatever they tell me), and I just installed the fans yesterday. Lol, oh man.. I replaced all 3 (why not) and my machine is just whisper quiet. All 3 are 0-2000 RPM PWM. PWM means that they can run at variable speed .. and these fans run variable across the whole RPM range (which wasn't true of my old fans). So, awesome upgrade. My machine now has working liquid cooling, and 3 new fans. It runs cool, even when overclocked, and it has a hum that I can only describe as a sci-fi background noise. My rig is literally in *better* condition now than the day it arrived in the wooden crate. But, this is why I choose Origin PC in the first place. (Yes... they are masters at beautiful wire runs), but what I really wanted was world-class support. And that's what I got."
Jim Hejl
Great computer. Great service
Thursday, July 30, 2020
"I've had my EVO17-S laptop now for over a year and I'm very happy with the system itself. I've had a couple minor configuration issues since then, and each time when I've reached out to support they have gotten back to me very quickly and worked with me to resolve the problems. Great computer and great service."
Tom Wadden
Great support!
Thursday, July 9, 2020
"I was getting BSOD with 2004. David walked me through clean install. Thanks!"
Christopher Ives
My experience
Tuesday, July 7, 2020
"I am more than pleased with my experience with Origin and my new laptop I will definitely recommend Origin to family and friends and I will do business with Origin in the future"
Christopher Hensel
Excellent communication and promise honored.
Friday, July 3, 2020
"My PC arrived with a damaged fan (possibly due to shipping). After contacting customer support three weeks later, the team helped me verify that the fan required replacement and then sent the replacement part covered by the warranty. This is why I chose Origin PC."
Justin Kasten
Kept me in the loop!
Thursday, July 2, 2020
"Throughout the entire purchase process, as well as the wait for my custom PC, my Sales Rep was extremely helpful and responsive! PC is running flawlessly as well. (As it should for $5,000). Definitely pleased!"
Zach Wade
Origin PC Build
Wednesday, July 1, 2020
"What a great experience. I ordered a custom pc from Origin and the service was phenomenal. The salesman was great and kept me up do date during the build. When it was shipped It arrived in a wooden crate. Nice to see the care they take when shipping it out. After I unboxed and setup everything worked great. I will definitely continue to use them. You can tell they take a lot of pride in their work"
Richard Brewster
It was great
Wednesday, July 1, 2020
"I didn’t have any questions, but they were they anyways in case I did. Desktop is amazing."
Miles Barnes