World-class 24/7 US Based Lifetime Service and Support
Our job does not end when your ORIGIN PC workstation arrives. Every ORIGIN PC system is backed by a lifetime service agreement. When you purchase your system, you will receive dedicated service, including labor, from our trained and experienced staff whenever you need it during the life of your system. We offer optional premier on-site support or repair services and can accommodate specific support services at your request. We offer lifetime support via email, forums, online chat, 24/7 US based lifetime phone support, and more.
24/7 Service & Support
We stand with every high-performance PC that leaves our warehouse. We understand that during the life of your system anything can happen, which is why our support staff will always be on call 24/7. We even use remote access technology, if you want a hands-off approach when solving a software issue. If your business needs custom support, you can request on-site support, on-site repair services or specific support services.
Need some repairs or upgrades on your system? We offer free labor on our systems and will do the work for you. You can even trade in your old graphics card to reduce the cost of the new graphics card with our optional EVOLVE Service.
All ORIGIN PC systems ship with a recovery factory system image of your system on a USB 3.0 flash drive. Regardless of what state your operating system is in, you can recover your system with the backup software and system image that’s always ready and available on the Recovery USB Drive.*
*Disclaimer: USB Recovery Software will remove all software and data installed on the system. It is recommended to backup any data or software prior to using the Recovery USB Drive.
Wooden Crate Armor
Protecting your system is our priority, which is why we use specially designed wooden crate armor for shipping. Your ORIGIN PC will be protected from shipping hazards, accidents, or mishandling when protected with wooden crate armor.*
*Disclaimer: If shipping back to ORIGIN PC, the system should be shipped in wooden crate armor if the system was initially received in wooden crate armor.
Along with our standard 1 Year Part Replacement and 45 day shipping warranty plan, we offer extended part replacement and free shipping warranty plans. With these plans you won’t have to pay for parts or shipping costs if you need to send your system back to our warehouse.
Once you’re with the ORIGIN PC Family, we’ll always have your back.