Tech Support Agent

Consumer Sales Agent

Job Description:

Full time position located in Miami, Florida. Help process new customers and inbound sales. Help customers with any sales questions via phone, e-mail or chat. Keep up to date on the latest technology and trends. Work with the Sales team to provide customer's the best experience in the industry.

Requirements:

• Must have a passion for PCs
• Understanding of computer hardware, video games and team management
• Good written and phone communication skills
• Good customer service skills
• Ability to multitask

Email your resume and cover letter to [email protected].

Technical Hardware Specialist

Job Description:

Have a hand in creating the fastest personal computers in the world!

As a Technical Hardware Specialist, you excel in building, integrating, overclocking, and testing the highest performing, and highest quality, gaming and professional systems in the world. You will interact with hardware suppliers, marketing partners, and press outlets to produce the best system for the appropriate campaigns. The machines that you work on will be viewed by millions of people and displayed on popular websites, outlets, and events. You are expected to have a thorough understanding of the latest technology and trends. This best candidate for this role is expected to be detailed, creative, proactive, and an extreme multi-tasker.

Qualifications:

• 2+ Years of proven history in PC building and integration.
• Deep understanding of PC hardware, software, and overclocking.
• Up-to-date on latest PC Gaming and professional technology and trends.
• Manage multiple projects in a fast-paced, deadline-driven environment.
• Deep understanding of software benchmarks and video game testing.
• Excellent written, verbal, and phone communication skills.

Roles & Responsibilities:

• Building high-end computers for press, events, and marketing initiatives.
• Installing, configuring, and maintaining desktop and laptop PCs and peripherals.
• Installing, configuring, and updating operating systems and software applications.
• Troubleshooting and repairing hardware as needed
• Maintaining an inventory of installed benchmarking software, managing software licensing, and creating policies and procedures for upgrades.
• Providing support to key partners and press in a timely, effective, and courteous manner.
• Working with hardware and software vendors to verify timely product delivery and ensuring that new equipment is utilized in review and partner PCs.
• Analyzing and making recommendations for hardware and benchmarking/testing software standardization.
• Communicates with press to coordinate product reviews.
• Keep relevant spreadsheets up-to-date with appropriate status of system and projects.
• Keeps management involved in all aspects of communication with reviewers, system building process, integration, and system status.
• Handles aspects of shipping systems to and from partners and press.

Job Type:

• Full-time

Job Location:

• Miami, FL

Required Education:

• High school or equivalent

Email your resume and cover letter to [email protected].

Customer Service Manager

Job Description:

Full time position located in Miami, Florida. Manage Customer Service and Tech Support personnel. Oversee customer relationships to provide the best experience in the industry.

Requirements:

• Experience managing tech and customer service teams
• Provide analytics on service and call center performance. Measure customer satisfaction metrics.
• Excellent written and phone communication skills
• Ability to multitask and manage team members
• Excellent customer service skills, handle complex and escalated issues
• Good understanding and knowledge of PC industry
• 2+ years of customer support experience
• Some college education

Email your resume and cover letter to [email protected].