Consumer Sales Agent

Job Description:

Full time position located in Miami, Florida. Help process new customers and inbound sales. Help customers with any sales questions via phone, e-mail or chat. Keep up to date on the latest technology and trends. Work with the Sales team to provide customer's the best experience in the industry.

Requirements:

• Must have a passion for PCs
• Understanding of computer hardware, video games and team management
• Good written and phone communication skills
• Good customer service skills
• Ability to multitask

Email your resume and cover letter to [email protected].

Technical Marketing Specialist

Job Description:

Work on the fastest personal computers in the world. As a Technical Marketing Specialist, you are expected to build, integrate, overclock, and test the highest performing and highest quality gaming and professional systems in the world. You will interact with hardware suppliers, marketing partners, and press outlets. The machines that you work on will be viewed by millions of people and displayed on popular websites, outlets, and events. You are expected to keep up to date on the latest technology and trends and to be detailed, creative, and proactive.

Roles & Responsibilities:

• Must have a passion for PC hardware and overclocking
• Intricate knowledge of computer hardware in desktops and laptops
• Deep understanding of software benchmarks and video games
• Excellent written, verbal, and phone communication skills
• Manage multiple projects in a fast-paced, deadline-driven environment
• Keep relevant spreadsheets up to date with pending statuses of systems
• Communicates with press to coordinate product reviews
• Keeps management involved in and up to date with all aspects of communication with reviewers, system building process, integration and system status
• Handles aspects of shipping systems to and from partners and press
• Stays up to date on familiarizing with the latest hardware and technology in order to implement advancements
• Hands on with computer hardware in order to build custom PCs with the latest tech
• Installing, configuring and maintaining desktop and laptop PCs and peripherals
• Installing and configuring applications and operating system software and upgrades
• Troubleshooting and repairing hardware as needed
• Maintaining an inventory of installed benchmarking software, managing software licensing, and creating policies and procedures for upgrades
• Working with hardware and software vendors to verify timely product delivery and ensuring that new equipment is utilized in review and partner PCs
• Analyzing and making recommendations for hardware and benchmarking/testing software standardization
• Providing support to key partners and press in a timely, effective and courteous manner

Job Type:

• Full-time

Job Location:

• Miami, FL

Required Education:

• High school or equivalent

Email your resume and cover letter to [email protected].

Customer Service Manager

Job Description:

Full time position located in Miami, Florida. Manage Customer Service and Tech Support personnel. Oversee customer relationships to provide the best experience in the industry.

Requirements:

• Experience managing tech and customer service teams
• Provide analytics on service and call center performance. Measure customer satisfaction metrics.
• Excellent written and phone communication skills
• Ability to multitask and manage team members
• Excellent customer service skills, handle complex and escalated issues
• Good understanding and knowledge of PC industry
• 2+ years of customer support experience
• Some college education

Email your resume and cover letter to [email protected].

Social Media Specialist

Job Type:

• Full-time

Job Location:

• Miami, FL

Job Description:

As an ORIGIN PC Social Media Specialist, you will manage the brand image across all platforms in a cohesive way to achieve our marketing goals. You will be responsible for planning and creating original content, managing posts and responding to our community. As a social media specialist, you are expected to be up-to-date with the latest games, digital technologies and social media trends. You should have excellent communication skills and be able to express ORIGIN PC’s views creatively.

Additionally, you will develop, maintain, and proactively seek new partnership and influencer opportunities and work closely with the marketing team on collaborative projects tying in social media, advertising, and the ORIGIN PC website. You will work closely with many influencers, hardware partners, game developers and publishers from all over the world. Travel may be required to coordinate and communicate with partners and to ensure that the ORIGIN PC brand is properly represented at key tradeshows such as CES, PAX, E3, and more.

Responsibilities:

• Create and organize social media calendars and schedules, making sure everything gets posted and received on time or ahead of schedule.
• Generate, edit, publish and share daily content (original text, images, animations, video or HTML) that builds meaningful connections, highlights the brand and products and encourages community members to take action.
• Set up and optimize ORIGIN PC pages within each platform to increase the visibility of company’s social content.
• Collaborate with other departments (events, web, customer service, sales, product group etc) to develop content, manage reputation, identify key players and coordinate actions.
• Stay up to date with current technologies, trends in social media, design tools and applications.
• Be constant in communication with followers, regularly monitoring and responding to queries, requests, interactions and complaints in a timely manner.
• Assist with the development and implementation of new and creative growth strategies to develop brand awareness, like promotions and competitions.
• Source, host and manage giveaways and other promotional activities and activations.
• Moderate all user-generated content in line with the response protocols for each community.
• Foster relationships with influencers and key partners to develop content tailored to our audiences.
• Act as the face of the brand on social media through hosting live streams via Twitch, Mixer, Facebook and Twitter and engage with audiences in real-time.
• Set specific objectives and continuously improve by capturing and analyzing ROI, the appropriate social data/metrics, insights and best practices, and then acting on the information.
• Provide weekly media updates for status meetings, developing and regularly updating status sheets, including reports on performance and online consumer engagement.

Requirements:

• Bachelor’s Degree in Communications, Marketing, Advertising or related field
• Minimum 2-5 years of experience with content creation and/or managing communities online
• Must have a passion for and solid understanding of gaming and PC hardware
• Must be familiar with streaming and social platforms and know how to properly tailor content for each one, including Twitch, Mixer, YouTube, Facebook, Instagram, Twitter, LinkedIn
• Must be comfortable with being on camera and be able to communicate personally to a live audience
• Must be proficient with Microsoft Office: (Word, Excel, and Power Point)
• Proficiency in Adobe Creative Suite: (Photoshop, Illustrator, Premiere Pro, etc)
• Exceptional verbal and written communication skills
• Very strong time management skills and the ability to multitask
• Available to travel and work weekends when necessary
• Must be self-directed and motivated and also have the ability to work well within a team environment
• Some technical PC hardware experience is preferable

Email your resume and cover letter to [email protected].