Can I also trade in my old Desktop, Non-Alienware branded Dell laptop, or any PC Components?
At this time, ORIGIN PC is accepting trade-ins for Alienware branded Dell laptops only and ORIGIN PC reserves the right to deny any trade-in. ORIGIN PC does not accept any Desktops, PC components, or any non-Alienware branded laptops.
Can I receive Cash, Check, or a Giftcard for my trade-in?
No. You can only trade-in your Alienware branded Dell laptop and apply the trade-in amount offered by ORIGIN PC towards any ORIGIN PC system.
How long will it take to receive a trade-in offer from ORIGIN PC?
At least 1-2 Business Days. You will receive an official emailed response by our Trade-Up Specialist.
Can I trade-in my Alienware branded Dell laptop towards Gearshop or any specific PC components?
No. This is only applicable to fully integrated ORIGIN PC systems.
Can I apply my trade-in value for my Alienware branded Dell laptop towards a system and pay the difference to upgrade to a higher end system?
Yes, you can use your trade-in credit and combine that with credit card, Paypal, check, wire, and/or online financing (see next question in reference to online financing)
Can I apply my trade-in value for my Alienware branded Dell laptop towards a system and finance the rest?
Depends. If the difference is over $1,000 then the answer is yes. As long as it's over $1,000, you'll be able to apply for Online Financing with us.
Do I need to pay for shipping my Alienware branded Dell laptop?
Yes. ORIGIN PC requires all customers to be responsible for safely and properly shipping their Alienware branded Dell laptop to ORIGIN PC and recommends to ship it insured. The shipping address to ORIGIN PC will be provided with your trade-in offer. ORIGIN PC will not be liable for any shipping damage.
How long do I have to accept and ship my Alienware branded Dell Laptop to ORIGIN PC?
At least 1-2 business days. Time may vary depending on your configuration and the volume of requests received. You will receive an official email response by our Trade Up team.
If I accepted the offer and shipped my Alienware branded Dell laptop to ORIGIN PC, can I change my mind and get it back?
Yes, however, you are fully responsible for paying for any shipping costs to and from ORIGIN PC of your Alienware branded Dell laptop.
What happens if my Alienware branded Dell laptop fails the inspection/testing by ORIGIN PC?
If your Alienware branded Dell laptop does not match the specs/condition of the information you provided, ORIGIN PC can deny the trade-in request or offer a lower value. If your trade-in request is denied or you do not accept the lower value, you will be responsible to pay for shipping your Alienware branded Dell laptop from ORIGIN PC back to you. ORIGIN PC reserves the right to deny any trade-in offer.
If I live outside of the United States, can I still trade-in my Alienware Branded laptop?
Due to the possibility of high taxes and tariffs from international countries, we’re only accepting trade-ins from U.S. residents at this time.