Reviews

Read what our latest customers have to say about their ORIGIN PC experience

GENESIS
GENESIS

TOP OF THE LINE!

Along with top of the line customization options Origin provides amazing offers to upgrade your system when the time comes. Through the whole process Erika kept me up to date and responded fast, despite an agrees I've order everything still arrived in a more then timely fashion. I would recommend them to anyone who wants to set up there game

— Drew C. , 04/15/2015

GENESIS
GENESIS

Great Customer Service

"Great customer service, and top of the line product. Would recommend to anyone wanting to step up there game."

— Archabold , 04/14/2015

GENESIS
GENESIS

Great computers and customer service

What others have said. The customer service was great; I was kept informed when my order was delayed due to a high volume of orders and generally felt up-to-date about my build. The computer arrived a day earlier than the expected arrival date and it is amazing. I could not ask for a better experience.

— Steven S. , 04/01/2015

GENESIS
GENESIS

F'ing Awesome

Nothing but a perfect experience! PC is balls fast. Awesome support 24/7 (people speak English and actually know how to help you). Just buy your new PC with Origin and I promise you will be happy!!!

— Tommy H. , 03/13/2015

EON17-SLX
EON17-SLX

Great product - great company

Great company to work with, keep you informed throughout the process and handle those last minute changes with a "no problem". Refreshing experience and the product is exceptional.

— Nancy S. , 02/02/2015

GENESIS
GENESIS

Outstanding Customization Options, Communication, Service, Follow-Up

I rarely ever leave positive feedback (but am quite prone to leave negative feedback when I'm disappointed). And I've been purchasing high-end gaming PCs for 20 years. I am demanding as any customer out there when it comes to purchasing high-performance systems. I want to be able to customize a system as much as possible, not get gouged (I'm happy to pay for top end products but don't want to buy stuff at 150%+ of retail), and I want excellent customer service. These are premium products and we high-performance PC purchasers should expect premium customer service. And for the last 6-8 years I have been very frustrated with PC companies. I have tried many of the so-called "high end" shops and been consistently disappointed. Some might have great components but absurd prices and horrific customer service. Others have great prices but the computers are unreliable and the customer service is non-existent. So it's remarkable for me to be leaving positive feedback in general. But after purchasing just one computer from OriginPC I can confidently say I've found the company I'll be purchasing computers from for a long time and I'm very happy to leave them positive feedback. First, the provide a huge amount of customization options rather than some of the other companies which only provide you with a few boilerplate systems and very little flexibility to customize. Second, OriginPC's prices are very reasonable. When you are building an extremely high-end system you aren't going to be spending $1k or anything like that but you don't feel like you are being taken to the cleaners by these guys. Third, the communication once I placed my order was outstanding. And the computer was delivered on time and was everything I expected it to be. Fourth, they follow-up was excellent. That there was any follow-up at all is great because many companies don't follow-up at all. But OriginPC has been very attentive and interested in ensuring I am pleased with my purchase.

— Doug B. , 01/28/2015

GENESIS
GENESIS

Excellent Customer Service

Purchased the Genesis tower, have to say I love it! The design and the amount of space it provides is perfect for air flow. The reps I have worked with are not only helpful but friendly too, this is customer service done the right way. I will definitely
purchase from Origin PC in the very near future!

— Arash Z. , 12/08/2014

CHRONOS mini ITX
CHRONOS mini ITX

Great tech support

I bought an Origin PC recently have been very happy with everything - the delivery, the communication with the sales and customer service departments, with the PC itself. Moreover, due to the reason outside company control I had a problem and contacted
the tech support. The issue turned out to be caused by me connecting a good but apparently too old for the latest Nvidia GeForce video card monitor which caused Window failing to start. The response was great: the person on the other side of the line did not
waste time asking too many general questions, but simply asked me to start up Windows in safe mode, logged into my computer using the pre-installed TeamViewer (using a randomly generated pwd I supplied over the phone), identified the issue by uninstalling
the Nvidia drivers, recommended connecting a newer monitor (which I did), reinstalled the drivers and got my machine up and running, all in 10-15 minutes - very professional, no nonsense, tech support.

— Vadim S , 09/28/2014

GENESIS
GENESIS

THE BEST MACHINE I HAVE EVER OWNED!

I will preface this by saying I have been in the PC industry for 20 years; I am seasoned, I know what I am doing. I have built machines of every type and size, for every purpose both home recreation, business professional, and gaming performance. First of all, the packaging. The packaging alone made the wait worth it - It felt like an indestructible brick. I will freely and openly admit that I paid Origin a lot more than I paid [ibuypower] for a machine of comparable specifications, but the adage in business is that you get what you pay for - and I certainly did. The whole "wooden crate" thing, I do not know how much of that overhead went into that cost, but I am extremely glad it was a forced option and not an electable one. It did make hauling the machine home from the delivery point a great deal more difficult, but that was still worth it to know that whatever arrived was firmly, securely, and powerfully packaged. So far, I have had no problems. It has worked like a dream. Visual Studio runs like smooth butter even with thousands of projects loaded on this machine (as it should, per the calculations I made in picking the parts I did) and the video cards are exactly what we wanted (they were specific chipsets that I wanted for an extremely specific set of emulative operations.) What was of particular interest to me was not the performance, though, but the build quality. I'll start with the visible. Just the metal plating on the SLI cable was an amazing touch that, again, makes the higher cost worth it. To a veteran computer builder like myself, I strongly appreciate it when people do not cut corners. I experienced a lot of corner cutting with [ibuypower], stock cables, everything loose and dangling, but from the instant I was able to inspect the Origin machine, and saw the customized, metallic SLI ribbon I knew I was dealing with a computer built by someone - or a group of someones, after my own heart. This trend followed true as I explored the other cables as well. The case - whoever built this series of case needs to be congratulated.
If there is any way to actually communicate with the people who conceived, designed, and produced this series of case, I really want my appreciation to get to them. The brilliance in its design is a cacophony of brilliant genius that was clearly built with the assistance of an HVAC engineer - I should know, I am surrounded by them all day, and that is what our company does. I was amazed at the brilliance in the way the airflow system is engineered, and the modular layout of the case was simply stunning. Moving along, though still on the topic of the case build and construction - I have assembled, selected parts for, and completely engineered from the ground up over 600 computers in my career and I must attest that among them all - between every case I have purchased, perused, and even some that I custom cut or modified myself, this is by far and large the most impressive work I have ever seen for a good case. The "evil eye of Sauron" on the front of the case is a nice touch, and I am still exploring for the button that allows its nether-filled lidless gaze to strike laser beams at small flying pests like gnats and moths, but have not yet been able to locate this feature. The included documentation did not guide me to such either, but judging from the level of luminescence radiating from it, I am completely certain that I hear the dark speech of Mordor upon turning the system on. The way the cables are pulled correctly taught needs to be commented on. I detest cables. The cabling in cases is among the primary reasons I was forced to stop building machine, managing and wrangling them was irritating and when I lost effective use of one of my arms, it became a hassle to build people efficient and well thought out cases. While I am sure that a look behind the hidden side panel will reveal a lot of wires I'm uncomfortable seeing, the machine does not feel as if it is "bursting" at the seams, so to speak. This is important to me, as with the [ibuypower] machines I bought, the motherboard-side plating was "bulging", as if it was struggling to contain the overstuffed cables. While the interior of their machines "looked" clean - any and all need to perform the slightest maintenance made it quickly apparent that they were doing everything possible to force as much into that tiny space as they could.
But it was more than that, not only were the cables clean, they were pulled CORRECTLY taught. They were not pulled so tight that there was no wriggle room - there was enough slack in order to move and unplug, rearrange, and do whatever was necessary – but they were appropriately pulled to ensure absolutely minimum clutter. This is EXTREMELY important to me. The fact that the expansion bays were already plugged in and ready to accept new drives was extremely appreciated. I myself had a hybrid 1 TB HDD that had an 8 GB NRAM cache that I really wanted to use for some of my programs. I was dreading the amount of work it would take to add this to the system because I knew it would involve a lot of plumbing and reworking (when you only have one semi-healthy arm, any amount is "a lot") - but no, it took none of this. I literally just unlatched the removable bay, put my internal Hybrid-HDD in, and it worked. I was fascinated. The machine I ordered had a "custom" motherboard - that is to say, I asked for a motherboard that was not offered on their site. They accommodated that request brilliantly, and if the words "custom" had not been written next to it on the invoice, no one would be the wiser. They even optimized it specific to the motherboard, instead of a stock optimizing process. Whoever put that board in there read its instructions carefully and knew what they were doing. I was even greeted with an excellent print out of the results of a myriad of tests, benchmarks, and other analysis run on the machine. This was important to me, because it showed that an actual person went through the process of installing Windows, installing the drivers, and then performing intense operations for a period of time long enough to catch most of the possible early breaking points. The only "flaw", if it can be called one, is that the 20-pin adapters for the front panel USB 3.0 components were not plugged into the motherboard by default. However after analysis and physical assessment, I asserted that, due to the sturdy inner-foam packaging supplied, plugging them in would have been unsafe and risked bending them. I must surmise then that the decision to leave them unplugged was a conscious one - and it was a wise one at that. If I had any critique to give, it would be for the company to note this on the large "poster" that has the "setup" instructions, as the typical home user will not be aware to plug them in. I also found that the "Fan Control" dial on the case is unmarked, as I do not know which direction is "faster" or "slower". This is a detail easily rectified by an email though, but it should be printed on the poster-insert. In short, this computer is a marvel of workmanship by a technical engineer after my own heart, and I am extremely pleased with my purchase. The build time, and ship time, was extremely long (almost a month and a half), but it was worth every cent. It was put through the tests so that when I got it, it did not fail me. The elegance of this machine is a symphony of technical expertise. As a seasoned, veteran programmer, system builder, technician, and lover of all things "computer", this box goes to 11. It cost more than anywhere else I shopped from, but I absolutely got what I paid for, and more.

— Derek T. , 06/17/2014

CHRONOS mini ITX
CHRONOS mini ITX

Awesome Company!

I was having trouble ordering a PC for my birthday. After one failed attempt I was about to give up ordering online until I was contacted by a sales supervisor who basically helped my go through the process building a computer that did all the things I wanted it too and was still within my price range. He was like my own personal helper guy and I couldnt have done it without him. Not only did he help me choose something I was totally excited, about the company builds it for me (which is the part im not good at)and they tested it too to see if it would actually work. then i got free origin shirt and wrist band (freaking awesome) and a free game in Titanfall which is pretty dope also and a good test game for the machine I would say. so the only issue i Had was
that the case i ordered was backlogged so we had to wait for my case to become available so that they can actually put the computer together before they shipped it. but once it shipped it took from 05/07/2014 till 05/09/2014 for it to arrive at my house which was nice and fast. Now that its here ive had tons of fun. the system is stable, it runs everything i want it too and is an amazing piece of machinery. not only that it looks awesome. I recommend Origin to anyone wanting a custom built PC. these guys know what they are doing.

— Eddy G. , 05/13/2014