I think the most important reason I chose to order from ORIGIN
PC is all the positive feedback I received from the IT professionals I know in
the industry, and also from fellow members of the gaming community.
That said, the thing I liked most about the whole process
with ORIGIN PC was the ability I had to customize my gaming PC, both for what
games I played, and how I played them.
My previous PC was a DELL/Alienware "pre-built" PC
that was supposedly optimized for gaming. I mostly play Star Wars The Old
Republic and World of Warcraft, along with Dawn of War. It's not like I play
super graphics intense games, and yet my video card would constantly overheat,
causing the PC to shutdown, even though the fan on the graphics card was set at
100% rotation speed. In addition, the small "mini-tower" case
poorly managed airflow, because of its small size, and lack of vents or
sufficient case fans. This, no doubt, caused the overheating problem to be
exacerbated. I'm sure even the CPU temperature was running over recommended
levels as well. Suffice it to say, that PC lasted just over 16 months,
And yet, it was pre-built for gaming.
It no longer rendered any video output when it was stripped
for any usable parts (an HDD, monitor, keyboard and mouse).
So, it came as a great relief when I was able to
"design", and have ORIGIN build a totally customized gaming PC (lager
case, case fans, vented and an internal fan on my GPU, liquid cooled CPU, etc.)
without requiring me to "over build" a system with any more CPU or
GPU "processing power" than I actually needed.
But, after my order, that's when ORIGIN PC really began to
shine. You contacted me via e-mail, and dedicated yourself to assuring my
continued satisfaction with the order and build process. You were able to keep
me informed as to the current status of my PC. You were able to remain
attentive, without ever becoming intrusive. Because I was continually updated,
my expectations were always met (or exceeded), and my complete satisfaction was
always assured. And, you fully exceeded all my expectations for construction
and testing time, delivering my PC far earlier than I initially expected after
placing my order.
My PC arrived in flawless condition (the wooden shipping
crate is an AWESOME idea), and my PC required no "computer
engineering" adjustments (as some of my previous PC's had). All software,
and required drivers were already loaded, so after plugging in the monitor,
keyboard and mouse, the PC started and ran (and is still running) perfectly.
I can't think of a single thing ORIGIN PC could (or should)
have done differently. I can't imagine experiencing a higher level of
satisfaction than I do. Everything everyone told me, and who also recommended I
choose ORIGIN PC to order my gaming system, was correct on every positive thing
they had to say about your fabulous organization.
You have set the new benchmark for excellence and customer
satisfaction among all the manufacturers of PC's, and you've set the bar
extremely high. I believe you are without a doubt, without peer.
Thank you, everyone at ORIGIN PC!