ORIGIN PC provides you with a wide array of coverage and support for your purchase. Please see below for details of ORIGIN warranty agreement.
You may return ORIGIN PC products purchased from ORIGIN PC in accordance with ORIGIN PC's Return Policy, see below. Please keep in mind that you must contact us directly before you attempt to return the product and must return the product to us in its original or equivalent packaging.
Limitation of Liability:
ORIGIN PC does not accept liability beyond the remedies set forth herein, including any liability for products not being available for use, for corrupted or lost data/software. ORIGIN PC will not be liable for lost profits, loss of business or other special, indirect or punitive damages, even if informed of the possibility of such damages, or for any claim by a third party. You agree that for any liability related to the purchase of products or services, ORIGIN PC is not responsible for any amount of damages above the original dollar amount you paid for the purchase.
All software is provided subject to the license agreement that is part of the package you receive from ORIGIN PC. You agree to be bound by the license agreement once the package is opened or its seal is broken. Title to software remains with the licensor of the software. ORIGIN PC does not warrant any software.
ORIGIN PC continually upgrades and revises its offerings. ORIGIN PC may revise and discontinue products at any time without prior notice to customers. ORIGIN PC will ship products that have the same or better functionality and performance of the products ordered, but changes between what is shipped and what is described in a specification sheet are possible. The parts and assemblies used in building ORIGIN PC products are selected from new parts. Spare parts may be new or like-new.
Not for Resale:
You agree that you are buying ORIGIN PC products for your own use and not for resale.
This Agreement and any sales hereunder shall be governed by the laws of the state of Florida.
You will not register or use any Internet domain name that contains an ORIGIN PC trademark or trade name in whole or part or any other name that is confusingly similar.
ORIGIN PC WARRANTY AGREEMENT
ORIGIN PC warrants to the original purchaser that any ORIGIN PC hardware will be free of defects in workmanship and materials for the applicable period set forth in your packing slip or invoice, which is measured from the date of delivery. ORIGIN PC further warrants to the original purchaser that any paint job and artwork will be free from peeling, bubbling and significant discoloration for the applicable warranty period, which is measured from the date of delivery.
All ORIGIN PC systems come with Lifetime Phone and Online Support as well as Lifetime Labor Service. These services apply to the life of the original purchase.
ORIGIN PC products also come with the option for either a 1-year, 2-year or 3-year Parts and Free Shipping warranty, except that: (a) all batteries on mobile systems are warranted for one (1) year; and (b) painted cases and artwork are warranted for six (6) months. To determine which warranty you purchased, please review your packing slip or invoice. The following sections detail the terms of the ORIGIN PC Parts and Free Shipping Warranty.
All ORIGIN PC notebooks come with a 45 day "No Dead Pixel Guarantee" as part of the warranty. ORIGIN PC notebooks with ANY dead pixels can be returned for repair or replacement with no parts or labor costs to the customer.
This warranty does not cover:
- All accessories such as: monitors, speakers, mice, keyboards, etc; which are provided as is under original manufacturer's warranty.
- All software, including the operating system and software added at the customer's request
- Damage caused by actions that are beyond ORIGIN PC's control, such as: impacts, liquids, fire, rain, lightning or other disasters such as: nuclear war, zombie apocalypse, epidemic, alien occupation, or armed insurrection.
- Product that has been damaged through misuse, abuse or mishandling, including the unauthorized modification of the system as a whole or any individual component and/or the attachment of peripheral devices.
- Product for which ORIGIN PC has not received full payment.
During your warranty period, ORIGIN PC will first attempt to diagnose and resolve the problem over the telephone. If we determine that the problem is with a defective component covered by your warranty, we will then either: have you send your product back to our facilities for repair or send you a part to replace the defective component.
If your product is returned to ORIGIN PC for repair, we will issue you a Return Material Authorization Number. We will then send you a shipping label for shipping your product, at our expense, to our facilities. You must, however, return the product to us in its original or equivalent packaging. ORIGIN PC can provide additional packaging material for you at cost plus shipping fees. ORIGIN PC will return the repaired product to you. We will pay shipping expenses both ways only if you use an address in the United States (excluding Puerto Rico and U.S. territories). Otherwise, you are responsible for shipping the product to ORIGIN PC and we will ship the product back to you freight collect.
Before you ship product to us or before you replace a part, make sure to back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any confidential or personal information and removable media such as CDs or DVDs. We are not responsible for any of your confidential or personal information; lost or corrupted data; or damaged or lost removable media.
If a replacement part is sent out, ORIGIN PC will require a valid credit card number at the time of shipment. You will not be charged for the replacement part as long as the original part is returned to us within seven (7) calendar days after you receive the replacement part. If ORIGIN PC does not receive the original part within the seven (7) calendar days from the date you received the replacement part, we will charge to your credit card the current standard price for that part.
Replacement parts will be new or serviceably used, comparable or better in function and performance to the original part, and warranted for thirty (30) calendar days or the remainder of the warranty period, whichever is longer. Any additional purchases or upgrades will not extend this product warranty.
If ORIGIN PC determines that the problem with the product is not covered by the warranty, we will inform you of alternative solutions that may be available to you.
For International Customers,
The warranty applies to ORIGIN PC products shipped to any country outside of the United States, provided that you are responsible for paying all freight charges incurred in shipping, importing/exporting, receiving replacement parts and for arranging and paying for the shipment of any defective part(s) back to ORIGIN PC. All international customers are responsible for all customs duties, VAT and other associated taxes and charges.
For any service or warranty questions, please contact your technical support team at [email protected] or (877) 674-4460.
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION. ORIGIN PC'S RESPONSIBILITY FOR DEFECTS IN ORIGIN PC HARDWARE IS LIMITED TO REPAIR OR REPLACEMENT AS SET FORTH IN THE ORIGIN PC WARRANTY. ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN TIME TO THE TERM OF THE WARRANTY PERIOD REFLECTED ON YOUR PACKING SLIP OR INVOICE. NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE WARRANTY PERIOD HAS EXPIRED. MOREOVER, ORIGIN PC'S AND YOUR MAXIMUM LIABILITY TO THE OTHER IS LIMITED TO THE PURCHASE PRICE YOU PAID FOR PRODUCTS OR SERVICES AS ALLOWED UNDER THE APPLICABLE LAW. NEITHER YOU NOR ORIGIN PC WILL BE LIABLE TO THE OTHER FOR PROPERTY DAMAGE, PERSONAL INJURY, LOSS OF USE, INTERRUPTION OF BUSINESS, "DOWN TIME", PURCHASER'S TIME, LOSS OF USE OF RELATED EQUIPMENT, LOST PROFITS, LOST DATA OR OTHER CONSEQUENTIAL, INCIDENTAL, PUNITIVE OR SPECIAL DAMAGES, HOWEVER CAUSED.
ORIGIN PC EVOLVE SYSTEM UPGRADE SERVICE AGREEMENT
ORIGIN PC EVOLVE System Upgrade Service states that the original purchaser will be able to return internal components of their ORIGIN PC for credit towards the purchase of new product. This agreement is available in a 2-year or 3-year format from time of original purchase. You must have purchased this option at the time of the original purchase. To determine if you are eligible for this service, please review your packing slip or invoice.
The following sections detail the terms of the ORIGIN PC System Upgrade Service.
This agreement covers all:
- System Motherboards (for desktop form factors only)
- Video/Graphic Cards
- Internal Hard Drives
- Optical Drives
This agreement does not cover:
- Any components not listed above
- Painted cases or artwork
- Any software, including the operating system
- Any damaged or non-functional components
- Product for which ORIGIN PC has not received full payment
During your EVOLVE Service period, you will be able to contact the ORIGIN PC team and request a quote for the current market value of any eligible component. The quote will be provided to you in writing for your approval. You will have 10 business days to approve the quote. ORIGIN PC will then provide a shipping label for your component . You will be responsible for all packaging. We will pay shipping expenses both ways only if you use an address in the United States (excluding Puerto Rico and U.S. territories). Otherwise, you are responsible for all shipping to and from ORIGIN PC.
ORIGIN PC will inspect and verify your component once it arrives at our facilities. The agreed upon credit amount will then be issued to your account and you will receive a receipt in writing confirming the credited amount. You will have 6 months to use the credit from date of issue, after which time ORIGIN PC will reserve the right to void the credit.
Current Market Value:
ORIGIN PC will determine current market value of components with a combination of data from manufacturers, suppliers and online sales sites. Final value of credit will be at ORIGIN PCs sole discretion.
Before you ship a component to us, make sure to back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any confidential or personal information and removable media such as CDs or DVDs. We are not responsible for any of your confidential or personal information; lost or corrupted data; or damaged or lost removable media. ORIGIN PC will erase/purge all information from returned storage devices.
For International Customers,
The agreement applies to ORIGIN PC components shipped to any country outside of the United States, provided that you are responsible for paying all freight charges incurred in shipping, importing/exporting, receiving new parts and for arranging and paying for the shipment of any original part(s) back to ORIGIN PC. All international customers are responsible for all customs duties, VAT and other associated taxes and charges.
RETURN POLICY AND 30-DAY MONEY BACK GUARANTEE
ORIGIN PC offers a 30-day money back guarantee on all hardware, accessories, peripherals and unopened software still in its original sealed packaging. All custom paint, logo or artwork services are not refundable. Taxes, shipping and handling fees are not refundable. Also, a fifteen percent (15%) restocking fee may be deducted from your refund. To return merchandise, you must obtain a Return Materials Authorization number. Please call your Origin PC customer service team and provide them with the invoice number and serial number(s) of the merchandise you wish to return. You must ship the merchandise within seven (7) calendar days of receiving your RMA number. Moreover, you must also return the merchandise to Origin PC in its/their original packaging, in as-new condition along with any media, documentation, and all other items that were included in the original shipment, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment.
For international customers, duties and applicable taxes are not calculated or charged by ORIGIN PC. International customers are solely responsible for any shipping costs, as well as duties and/or taxes that may be incurred from the international transit of any part or system for repair.
For any return policy questions, please contact your customer service team at [email protected] or (877) 674-4460.